Oakland residents still can't file a police report online, pay their taxes or get an email to a council member, as a ransomware attack continues to cripple several the city’s services.

Thursday was another day with a lot of frustration for some people and very few answers for anyone trying to take care of business with the city of Oakland.

“It’s frustrating that you cant take care of your business, we came so far to do this,” said Willie Betts of Fremont.

Betts has rental properties in Oakland and is trying to the handle taxes, but said he couldn't access the city website. That's when he came downtown in person and learned the city had been hit by hackers.